GENERAL BOOKING TERMS & CONDITIONS Lead Guest For All Bookings, the Lead Guest must be over 18, Must be authorized to make the booking by all named on the booking form and must complete and sign the holiday letting agreement. This must be sent to us at the time of booking. The Lead Guest will be responsible for making all payments due. We (the owners) regret that we cannot accept liability if we are not notified of any inaccuracies within 10 days of our dispatching the documents to you. We reserve the right to refuse a booking without giving any reason. RENTAL PAYMENT In order to confirm your booking, we require The completed booking form, The signed Letting Agreement and a 25% booking deposit within 5 days of your verbal or email confirmation. We must receive the balance of costs 6 weeks prior to the arrival date. If payment is not received by us in full and by the date given in our confirmation letter then we reserve the right to treat the booking as cancelled. Bookings received 6 weeks or less before the booking arrival date must be paid in full. YOUR CONTRACT A binding contract comes into existence when your booking is confirmed by email (when you are booking 6 weeks or less before departure) and in all other cases when we dispatch our confirmation invoice. This contract is governed by Northern Ireland and English Law. CANCELLATIONS – BY YOU (LEAD GUEST) You may cancel your booking at any time. Cancellation must be communicated to us in writing and takes effect from the date received by us. In the event of cancellation then the following charges become applicable: Less than 2 weeks prior to arrival date – 100% of full cost. Between 2-4 weeks prior to arrival date – 90% of full cost. Between 4-6 weeks prior to arrival date – 75% of full cost CANCELLATIONS – BY US It is unlikely that we will have to make any changes to your property rental. However, we reserve the right to do so at any time. Any changes would be minor and we will advise you of them as soon as applicable. If we are forced to cancel the property rental for any reason, you will have the choice of either allowing us to try to locate a suitable alternative property on your behalf or of cancelling the booking and accepting a full refund of all monies paid to us. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your holiday. INSURANCE It is the responsibility of the Guests to ensure that their personal possessions are insured. We cannot accept any liability for theft of, loss of or damage to personal possessions. COMPLAINTS Complaints must be reported immediately to the owners of the property or to their representatives thereby giving them the opportunity to rectify the problem during your stay. If the problem cannot be rectified during your stay, you must write to us within 28 days of departure giving full details of your complaint. We cannot accept complaints if you have not followed the course of action laid down in this clause. OCCUPATION OF THE PROPERTY Only the Named Guests are Permitted at the Property. You and your party Must Not Exceed at any time the numbers of sleeping places, ie 8. + 1 child cot- bed, For any other day visitors you Must have prior consent from the owners. The owners or our representatives have the right at all times and will refuse access to the property for people who are Not named guests. Cleaning All cooking utensils, i.e. cooker, pots, pans, oven dishes, and cutlery should be left in a Perfectly Clean Condition as they were on your arrival On returning from walks and cycles, all walking boots & shoes must be placed on the boot racks provided in the rear drying area to prevent carpets and rugs being unnecessarily marked If Additional Cleaning is required on your departure the cost of same will be Deducted from your Security Deposit. Pets Sorry we no longer cater for pets at Crotlieve. ARRIVAL / CHECK-IN TIME This is from 16.00 Hrs / 4.00 pm on the arrival day booked. We may be a little flexible on this, provided that there are no departures from the night prior. Please check with us within a few days of your arrival date and when possible we will be happy to oblige. DEPARTURE / CHECK OUT TIME This is by 11.00 Hrs / 11.00 am on the departure day booked. We can be a little flexible on this, provided that there are no imminent new arrivals. Please check with us and when possible we will be happy to oblige.